GardenScribe - Frequently Asked Questions

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	How do I use the GardenScribe Plant Organizer? Now that I have my GardenScribe Plant Organizer, how do I fill in the Plant Detail pages? Can I get re-fill pages? Do you sell my personal information to other vendors? Is my credit card information safe? Can I return the product I ordered? When should I expect to receive my order? I never received my order. What do I do? I received my order, but it was damaged. What do I do? Does it take a long time to fill in the Plant Detail pages? What is a Landscape Design Template? Do you ship internationally? Do you offer overnight or express shipping? How much does shipping cost? Can I pay by check or money-order? My GardenScribe Plant Organizer is full. I want to buy a second organizer, but I don't really need another landscape template. Can I just buy an empty binder? If you don't see the answer to your question here, please send an e-mail to info@gardenscribe.com and we'll be happy to help.


	How do I use the GardenScribe Plant Organizer? The step-by-step instructions in your binder will walk you through the process of researching and cataloging your plants. If you still have questions, send us an e-mail and we’ll be happy to help you.
	Now that I have my GardenScribe Plant Organizer, how do I fill in the Plant Details pages? Basic information such as the common and/or botanical plant name, plant type (i.e. Perennial), sun/shade tolerance etc. can usually be found on the plant tag or label that came with your plant. Simply transfer the details from the plant tag to the appropriate check-box or fill-in field on one of the Plant Detail sheets that came with your binder. Visit our Plant Knowledge page for information and suggestions on how to research the plants in your garden.
	Can I get refill pages? Yes. Refill pages are available for all of the plant pages in the binder. Visit the Order Page on our website for more information.
	Do you sell my personal information to other vendors? No. GardenScribe respects the privacy of its customers. We do not sell your name, e-mail address, phone number or any other personal information to anyone.
	Is my credit card information safe? Our shopping cart is SSL Certified which means that a secure connection is established between your browser and our website. Your credit card information, e-mail address and other personal data is encrypted which prevents outsiders from accessing your sensitive information. To ensure an accurate and safe transaction we use Bank of America, one of the largest banks in the United States, to process your credit card transaction.
	Can I return the product I ordered? We want you to be happy with your purchase. If for any reason you are dissatisfied, you can return your purchase in its unused original condition within 30 days of the invoice date (Note: Does not apply to bulk orders). Click here for more information on returns.
	When should I expect to receive my order? Shipments typically leave us within 1-2 business days from the receipt of your order. At that point your package is in the hands of the shipper and delivery time is determined by the shipping method that you selected at Check Out. UPS Ground Service typically takes 5-7 days and USPS Priority Mail typically takes 2-3 days. Please allow more time during the peak gift giving holidays such as Mother's Day and Christmas.
	I never received my order. What do I do? If you have not received your GardenScribe purchase, please send an e-mail to orders@gardenscribe.com. Include your shipping address so we can confirm it with our records. We will contact the shipping carrier and correct the problem immediately.
	I received my order, but it was damaged. What do I do? We do our best to provide a high quality product. Unfortunately, sometimes errors occur. If the item you received is damaged or defective, we apologize for any inconvenience this may cause you. Please send an e-mail to orders@gardenscribe.com describing the problem and we will do our best to provide a replacement as soon as possible.
	Does it take a long time to fill in the Plant Detail pages? It takes just a few minutes to copy the plant facts from a plant tag to the appropriate field on a Plant Detail sheet. Then, slip the plant tag into the photo pocket. That's all you have to do if you simply want a handy way to organize your plant tags. If you've got a little more time, research your plant further using the resources we suggest on the Plant Knowledge page of our website. And, draw the location of the plant in the Garden Layout section of your binder using the Landscape Design Template and graph paper included with your GardenScribe Plant Organizer. Take a snapshot of your plant when it's in full bloom and slide it into the Plant Detail photo pocket. The picture will really come in handy when you're pouring over plant catalogs during the Winter months trying to decide which new plants to add to your garden.
	What is a Landscape Design Template? It's a drafting tool used by landscape designers to draw the layout of a garden bed. Your GardenScribe Plant Organizer will include a Landscape Design Template and graph paper so you can actually draw the location of each plant in your garden.
	Do you ship internationally? Unfortunately, we do not ship to addresses outside the United States since there is no way for us to tell you how much you will be charged for customs, duty, taxes, and brokerage fees. An alternative is to have your order shipped to someone in the United States who can forward it on to you.
	Do you offer overnight or express shipping? Yes. We offer expedited shipping through UPS, Fedex and the USPS. When you reach the check-out page you will see each shipping option and can choose the one that works best for you.
	How much does shipping cost? We use UPS, Fedex, and the USPS to ship our products. The cost of shipping depends on your location. You will have an opportunity to see the cost of shipping before you confirm your order. When you reach the Check-Out page and have entered your address, you will be given a choice of shipping methods and the cost for each. Select the shipping method that works best for you.
	*Can I pay by check or money-order?* Yes. If you would prefer to pay by check or money order click here for our mail-in order form. Mail your payment and order form to the address listed on the form. We will ship your order once your check is cleared by the bank.
	*My GardenScribe Plant Organizer is full. I want to buy a second organizer, but I don't really need another landscape template. Can I just buy an empty binder?* You can purchase a Bare-Bones Binder which is an "almost" empty binder. On the outside, it looks exactly like the GardenScribe Plant Organizer. On the inside, you get the same divided sections that come with the GardenScribe Plant Organizer, but the sections won't contain any plant pages. The Bare-Bones Binder does not include Plant Index pages, Plant Detail pages, Quick List pages, Graph Paper, or a Landscape Template. Visit our Order Page to get price information for the Bare-Bones Binder and refill pages.

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